Dr Paul Licina and the practice are committed to protecting the privacy and confidentiality of personal information in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information, including health information, obtained through this website and in connection with the services provided by the practice.

Personal information we collect

We may collect personal information including:

• your name

• contact details, including telephone number and email address

• date of birth

• referral information

• appointment details

• health and medical information

• Medicare, private health insurance, or other relevant healthcare information

• information you provide through website forms, email, telephone, or other communications

• information relating to enquiries, appointments, treatment, or care

We may also collect technical information when you use this website, such as your IP address, browser type, device information, and website activity.

How we collect information

Personal information may be collected directly from you when you:

• contact the practice

• make an appointment

• submit an enquiry through this website

• provide information during a consultation

• communicate with the practice by telephone, email, or other means

Information may also be provided by third parties where appropriate, including referring doctors, hospitals, allied health professionals, insurers, and other healthcare providers involved in your care.

Why we collect personal information

We collect and use personal information where reasonably necessary to:

• provide medical and healthcare services

• manage appointments and patient enquiries

• communicate with patients and referring practitioners

• maintain appropriate medical and administrative records

• coordinate care with other healthcare providers

• process accounts, billing, Medicare, and insurance matters

• meet legal, regulatory, professional, and clinical obligations

• operate, maintain, and improve this website and our services

Health information

Health information is considered sensitive information under Australian privacy law and is treated with a high level of confidentiality.

Health information will generally only be collected where it is reasonably necessary to provide healthcare services, manage your care, or comply with legal and professional obligations.

Disclosure of personal information

Where appropriate, personal information may be disclosed to third parties including:

• referring and treating doctors

• hospitals

• allied health professionals

• pathology or diagnostic providers

• private health insurers

• Medicare

• workers compensation or other insurers where applicable

• administrative, IT, software, cloud, and professional service providers

• regulatory or government authorities where required by law

We do not sell personal information to third parties.

Website enquiries

Information submitted through this website may be used to respond to your enquiry or assist with arranging an appointment.

Please do not submit highly sensitive or urgent medical information through a general website enquiry form.

Website forms are not intended for medical emergencies.

Cookies and analytics

This website may use cookies and analytics technologies to help us understand how visitors use the website and improve its performance.

This may include services such as Google Analytics or similar technologies.

These services may collect information including your device type, browser information, IP address, pages visited, and interactions with the website.

You may be able to restrict or disable cookies through your browser settings.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in physical records and may be managed using third-party software or service providers.

While reasonable security measures are used, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accessing or correcting your information

You may request access to personal information held about you or ask for information to be corrected if you believe it is inaccurate, incomplete, or out of date.

Requests may be subject to applicable legal and professional requirements.

Please contact the practice using the details below.

Privacy complaints

If you have a concern about how your personal information has been handled, please contact the practice so that the matter can be reviewed.

We will seek to respond to privacy concerns within a reasonable timeframe.

If you are not satisfied with the response, you may also be entitled to contact the Office of the Australian Information Commissioner.

Third-party websites

This website may contain links to external websites.

We are not responsible for the privacy practices, security, or content of third-party websites and recommend reviewing their privacy policies separately.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.

The current version will be published on this website.

Contact

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Dr Paul Licina's Practice
Brisbane Private Hospital
Wickham Terrace
Brisbane QLD

Phone: 1300 52 53 54
Email: spine@spineplus.com.au

Last updated: October 2026